Shipping and Delivery Policy

1. Order processing

Orders are picked and dispatched within 1–2 business days of payment clearing. Business days are Monday to Friday, excluding public holidays; an order placed at the weekend is processed on the next business day. You will receive a dispatch confirmation with a tracking number as soon as the parcel is handed to the carrier.

2. Delivery estimates

The times below are estimates from the date of dispatch, not the date you ordered. They come from our carriers and are not guarantees.

• United States — major metro areas: 2–5 business days
• United States — regional and remote addresses: 5–10 business days
• Canada: 5–10 business days
• International: 10–21 business days, depending on destination and customs

3. Shipping charges

Shipping is calculated at checkout based on the destination and shown in full before you confirm payment. Nothing is added after checkout.

4. Tracking your parcel

Every order ships with tracking. Numbers can take up to 24 hours to become active on the carrier's website after dispatch, so a number that shows nothing on the first evening is normal.

5. Delivery address

Please check the delivery address before confirming your order. We can change it only if the parcel has not yet been dispatched. Once it is with the carrier, an incorrect address usually means waiting for the parcel to be returned to us before it can be sent again, and the cost of that second shipment is not one we can absorb.

6. Delays

Weather, customs inspections, carrier backlogs and public holidays all cause delays outside our control. If your tracking has not moved for five business days, contact us and we will open an enquiry with the carrier on your behalf.

7. Lost parcels

A parcel is treated as lost once the carrier's enquiry process concludes, or after 30 days from dispatch with no tracking movement, whichever comes first. At that point we will send a replacement or refund you in full — your choice.

8. Damaged on arrival

If a parcel arrives visibly damaged, photograph it before opening if you can, then email help@shoppluxx.com with the photographs and your order reference. We will arrange a replacement or refund and cover the postage. Please tell us within seven days of delivery so we can still claim with the carrier.

9. Customs, duties and taxes

International orders may attract import duties or taxes charged by the destination country. These are set by that country, payable by the recipient, and not included in the price you pay us. We do not mark parcels as gifts or understate their value.

10. Returns

For the return window, the condition items must be in, and how refunds are processed, see our Refund, Returns and Cancellation Policy.

Contact us about this policy